Finlandia Hall follows the principles and criteria contained in the EFQM Recognised for Excellence, ISO 9001 and ISO 14001 quality and environment management standards.
Quality is central to the ability of our operations, services, and products to meet customers’ needs and expectations. Constantly developing our business processes to improve customer satisfaction is integral to our approach. Customer satisfaction acts as the overall indicator of how well we deliver on quality. Customers must receive the same quality, whoever they are. Processes are developed in line with defined strategies and our focus on the customer to provide individual, flexible, problem-free service that exceeds what the customer expects.
Management sets an example in developing operations and quality by following agreed values and operating principles. All our personnel are committed to our common goal and to playing their role in developing operations at all levels of the organisation.